I have been trying to log into my trading account through broker number 36 TMS platform but keep encountering a service unavailable message. This started happening today and I cannot access my dashboard at all. Has anyone else experienced similar issues with this particular broker’s trading management system? I tried clearing my browser cache and using different browsers but the problem persists. Is this a known server issue or could there be maintenance going on? I need to check my portfolio urgently and would appreciate any suggestions or updates about when this might be resolved. Has anyone found alternative ways to access their accounts during such outages?
Had the same issue with 36 TMS a while ago. Lasted about 8 hours during the Asian session - really frustrating.
If you can, try using their mobile app. The web platform can go down, but the app often works fine. You might also want to search for a backup login URL; some brokers provide that for times when the main site is down.
If you have open positions, it’s a good idea to reach out to their emergency trading desk. Many brokers allow trading by phone during these outages.
Usually, these issues get resolved in a few hours, unless they are doing maintenance. It’s worth checking their Twitter or any status page they may have for updates.
Their customer support chat usually works even when the platform is down. They can provide account info and execute trades manually if needed.
Having their phone support number saved is a must for situations like this. It’s wise to have a backup since these platform issues occur quite often.
Try incognito mode or a different device - sometimes works.
Check their social media. They usually update server issues there quickly.