Got burned by a broker’s ‘award-winning support’ claim that turned out to be outsourced and script-dependent. Saw mentions of community-maintained scorecards here. How current are these assessments? Do members actually update them when support quality changes? Want to avoid another bad experience when opening new accounts.
Check the quarterly scorecard threads. They get updated
The crowd ratings work best when cross-referenced:
- Look at the main scorecard spreadsheet
- Check last 3 months’ discussion posts about the broker
- Search for ‘support’ in the broker-specific subforum
No rating system is perfect, but combining these gives a 90% accurate picture. Members tend to report negative changes faster than positive ones.
I contributed to the APAC support ratings last month. The system works because:
- Requires verification of support tickets
- Tracks resolution time objectively
- Separates technical vs account issues
Used it to switch from IG to a better-supported broker. Withdrawals now take 2 days instead of 9.