Trying to evaluate if IG Broker’s customer service is worse than peers or just average. Saw the forum has comparison tools - how accurate are the response time metrics and resolution rates? Would you trust these crowd-sourced reviews over official broker claims?
Filter reviews by account size. Bigger accounts get priority.
Key metrics to check:
- Weekend vs weekday resolution times (IG struggles Sundays)
- Complex vs simple ticket closure rates
- Language-specific response quality
The comparison tool lets you weight these factors. Verified users’ data shows IG ranks 8/15 for sub-4-hour solutions but drops to 12/15 during earnings seasons.
Cross-reference with the escalation tracker - brokers that resolve via forum templates have better long-term stats.
I trust the verified reviews more. Many include ticket IDs and screenshots.
The sorting feature by issue type helps. Found IG’s leverage change requests take 3x longer than Pepperstone’s based on actual cases.
Check dates. Older reviews might not reflect current support levels.
Compared IG vs Saxo using the tool last quarter. Sampled 30 support cases each:
- IG averaged 9h response time vs Saxo’s 6h
- But IG had 74% first-contact resolution vs Saxo’s 52%
Trade-off between speed and thoroughness. Used filters to exclude simple password reset cases. Data matched my experience.