I’m trying to get a sense of what FBS support is actually like beyond the generic reviews. You know, real situations where you had an issue and needed to contact them.
I want to know: how long did it take to get a response? Were they helpful or did they give you runaround? Did they handle withdrawals or account issues smoothly?
I care about this because support quality directly affects how I feel about trading with a broker. And honestly, spreads and rebates don’t matter if I can’t get help when something goes wrong.
Also, has anyone dealt with support AND used rebates from GlobeGain? I’m curious if managing both works smoothly or if it creates complications. Share your real experience.
Had to contact FBS support twice. First time was a deposit issue. Response took about 12 hours, resolved in 2 minutes once they looked at it.
Second time was asking about a trade settlement question. That took a day to get an answer, but it was thorough.
Their support is email-based mostly. Live chat exists but feel slow. Not the fastest, but they actually help.
GlobeGain rebates work separate from FBS support. Never had overlap issues. Rebates process independently and FBS support doesn’t interfere.
FBS support is adequate but slow. Expect 12-24 hours for email responses. Live chat is available but limited hours. For withdrawal issues, they’re reliable. Takes 1-2 business days to investigate.
They don’t refuse withdrawals randomly like some brokers. That’s their strength.
GlobeGain rebates don’t require FBS support involvement. Rebates process automatically from your trades. No interaction needed. That’s actually good design because it keeps support load separate.
I’ve contacted them once about a withdrawal and once about account limits. Both times response came within a day. They were professional and helpful.
It’s not the fastest support I’ve used, but they’re honest. They don’t give you runaround answers.
The rebate system works separate, so you don’t need support for that. It’s pretty automatic.
Support slow but honest. Withdrawals handled fine. Rebates work separate.
Support took a day to respond for me. They helped but didn’t rush. Rebates process automatically.
Email takes time. Live chat limited. But actually useful.