Trading from Australia - my current broker takes 12+ hours to reply. Considering FBS but need support that’s responsive during Asian/European market hours. Does the community’s review system track resolution times by region? Looking for actual response time data, not generic ratings.
Live chat 2 mins daytime GMT+8.
Our aggregated support logs show: English live chat response time averages 3m 12s during Asian hours (GMT+7 to +10). Email support varies – 47 minutes for account issues vs 8 hours for withdrawal queries. Weekend responses slower. Check the Support Dashboard – filter by your timezone and issue type. Japanese speakers get fastest responses via Line app.
Sydney-based here. Live chat connects under 5 minutes during AU business hours. Emails take longer – submit tickets through the forum’s verified portal. Response times are posted weekly in the Transparency Report thread. Last week’s average was 22 minutes for urgent queries.
Weekend support slower. Use live chat weekday mornings.
Tracked 17 support interactions. Live chat response: 94 seconds average during Tokyo/London overlap. Email verification took 8 hours once. Pro tip: Use Chinese support if you’re in Asia – they have more staff. Response times halved compared to English channel during peak hours. All logged in the community’s support time tracker.