I’m considering moving more size to Swissquote and want to sanity check my safety steps before I do. I care most about which entity I actually sign with based on my country, what compensation scheme applies, and whether client funds are kept separate in practice.
So far I’ve checked their site and regulator registers, but I’m unsure how to confirm the exact entity during onboarding and the real protection level attached to that entity. I’d also like to hear if anyone requested written confirmation about segregation and got a clear answer.
If you’ve used them for a while, what made you comfortable or uncomfortable? Any documents or steps I should add to my checklist before funding?
What’s your best step‑by‑step process to verify the entity, coverage, and segregation before you deposit?
Check your onboarding email for entity name and scheme.
Ask support to state coverage and regulator in writing.
Start with the application flow. Take screenshots of every page that names the legal entity and country. Cross check that entity on the regulator register and confirm the license number matches. Look up which compensation scheme applies to that entity and the coverage amount. Ask support to confirm in writing the entity you will contract with and whether negative balance protection is included. Request a link to their client asset policy and how they segregate funds. Deposit a small amount and test a withdrawal to your bank to verify name matching and processing routine before scaling.
Map your country to the offered entities. Some brokers route EEA clients to an EU entity while others keep you under the main brand. The protection level can change with the entity. Read the client agreement and the order execution policy for your country. Confirm margin closeout rules and how they handle gaps. If you run EAs, test weekend holds with tiny size and check reports on Monday for any odd adjustments. Keep all confirmations in a folder so you can escalate later if needed.
I’d ask them to confirm the entity and coverage in plain language by email.
Then do a small deposit and withdrawal to see the flow before you commit.
If they dodge clear answers, I would not scale up.
I funded a small live account first. The welcome pack listed the entity and license number, which matched the regulator site.
I asked for their client asset policy. They sent a link that explained segregation and reconciliation. Not a guarantee, but better than vague replies.
What made me comfortable was fast answers in writing and a clean test withdrawal. I would not scale without both.
One thing that helped was checking the company reports and the notes about client money handling. Dry reading but useful.
Also verify leverage and protections under your entity. Some protections differ by region. If the answers are fuzzy, pick another broker. There are plenty.