I’m having trouble logging into TMS with broker number 10. My broker moved to ATrade platform recently and sent me a login link. The main problem is with password recovery. When I click forgot password, the system says it will send a verification code to my Gmail but I never receive any code no matter how many times I try. I’ve checked my spam folder and waited for hours but nothing comes through. Has anyone else faced this issue with ATrade TMS login? The broker transferred several clients to this new system and I’m wondering if there’s a technical problem. Any suggestions on how to fix this login problem would be really helpful.
Skip the password recovery and call your broker directly. They can usually reset your TMS login manually within 24 hours. ATrade migrations often mess up email delivery for the first few weeks, which is likely why you’re not getting the reset emails. If your broker can’t resolve it, get the direct TMS server info from them and try logging in through MT4 or MT5 instead of the web portal, which can be unreliable.
Try a different email address for password recovery.
ATrade’s reset emails might be getting blocked by your email server. Skip the emails and hit up their live chat support instead.
Check if your broker has a backup TMS server you can use while they fix the email problems.
Most brokers keep old login credentials active for 30+ days during platform switches. Try logging in with your previous details on their original system.
If that doesn’t work, ask for temporary demo access so you’re not stuck waiting for the password reset fix.